Our clinic is a "scent-free" environment

Frequently Asked Questions

How do I make an appointment with a Nurse Practitioner (NP)?

• NP appointments are booked starting Monday mornings at 8:00 am for the current week.

If I have a family doctor, can I still see a NP?

• Patients are encouraged to see their family doctor. However, appointments will be accepted on an individual basis.

Previously known as Health Connect Ontario, which replaced Telehealth Ontario, Health811 is a free confidential service Ontarians can call or access.

(to speak with a Registered Nurse 24 hours a day, 7 days a week)

• Phone 1-866-797-0000 or TTY 1-866-797-0007 or website: Health811

What services can I access at the Dryden Area Family Health Team?

• Please click here for a list of programs and services available.

For more information on Family Health Teams in Ontario and how they operate.

• health.gov.on.ca/en/pro/programs/fht/fht_understanding.aspx.

If I don't have a family physician and/or are new to the Dryden area, can I still see a NP?

• As long as you are not rostered to a physician outside of the Dryden area and have permanent address in our area you may access care.

Are there any physicians accepting new patients?

• Patients may contact the Dingwall Clinic at (807) 223-2258 to inquire about rostering with a physician. Or may register with Health Care Connect online at ontario.ca/healthcareconnect or by phone 1-800-445-1822.

Where do I have my blood drawn. My health care provider has ordered blood work?

• Bring your requisition to any Life Labs location to have your blood drawn. Located at 40 Goodall St, - Open Monday to Thursday 8:00 a.m. to 3:10 p.m. - Open Thursday and Friday from 9 a.m. to 3:00 p.m. Check your results online at www.lifelabs.com/.

How do I renew my Ontario Health card?

• For local health card renewal or replacement contact your local Service Ontario or online at ontario.ca/page/health-card-renewal. Please ensure you bring the proper original documentation, you will require proof of citizenship, proof of Residency and your Identity.

Health Card Address Change:

• For address change only, you may contact the Ministry of Health & Long-Term Care at 1-800-268-1154, or TTY at 1-800-387-5559.

Already Updated Your Health Card?

• We require an up-to-date OHIP card number with version code in order to properly bill and track services provided to you under OHIP (Ontario Health Insurance Plan). Failure to provide a valid version code may restrict your ability to receive imaging, laboratory testing and other OHIP funded services.

• If you have recently updated your health card, please provide us with your updated information. Our phone number is (807) 223-7406.

BORN Ontario Cybersecurity Incident

BORN Ontario is a prescribed perinatal and child registry that is funded by the province's Ministry of Health. BORN Ontario was the victim of a cybersecurity incident earlier this year and your information may have been impacted. The incident was caused by a vulnerability in the file transfer software BORN Ontario utilized, called MOVEit.

We are among the many Ontario healthcare providers that share personal health information with BORN Ontario related to pregnancy, birth and newborn care - important healthcare encounters that can affect lifelong health. BORN collects data from healthcare providers pursuant to the authority afforded to it in the Personal Health Information Protection Act (PHIPA). BORN Ontario uses this information to identify immediate care gaps affecting individuals, link information to appropriate care providers, perform health system quality assurance, and analyze data for emerging trends.

For specific details about the incident, and to find out if your or someone in your family's information may have been impacted, please visit the BORN Ontario website www.bornincident.ca